fine [print]

our privacy [policy]

at the[good]loan.co, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). this Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

what information do we collect and how do we use it?

we will ask you for personal information when we assist you with your finance. personal information may include sensitive or vulnerability information (including health information) communicated to us in writing or verbally. we use the information you provide to advise about and assist with your credit needs. we only provide your information to the companies [and their representatives] with whom you choose to deal.

we also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. we may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.  

we may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. we may send you regular updates by email or by post. if you would rather not receive this information, email or write to us. we may also use your information internally to help us improve our services and help resolve any problems.

what if you don’t provide some information to us?

if you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

how do we hold and protect your information?

we strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. we keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. we hold the information we collect from you virtually and securely in the cloud. we ensure that your information is safe by having multi factor authentication and SSL encryption.

will we disclose the information we collect to anyone?

we do not sell, trade, or rent your personal information to others.

we may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event.  however, we will do our best to ensure that they protect your information in the same way that we do.

we may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

how can you check, update or change the information we are holding?

upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. we will also correct, amend or delete any personal information that we agree is inaccurate.

if you wish to access or correct your personal information, please write to our Feedback Officer.

we do not charge for receiving a request for access to personal information or for complying with a correction request. we may incur costs in giving you that information, in which case we reserve the right to charge you a reasonable fee to cover those costs.

your consent

by asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

tell us what you think

we welcome your feedback, questions and comments about privacy. if you have any concerns or complaints, please contact our Feedback Officer.

concern or complaint

Internal Dispute Resolution

here at thegoodloan.co customer service is everything, where you do have a complaint, we suggest you let us know in writing by email or mail. we will respond to you within 24 hours of receipt and go out of our way to resolve it promptly. we encourage you to explain your situation as clearly as your can and include as much information as you possibly can.

contact details

feedback officer

PO BOX 980, Williamstown VIC 3018

hello@thegoodloan.co

0478 888 915

$500 fill [or] forward terms and conditions

how the offer works:

• $500 fill [or] forward will be paid within 6 weeks from the settlement date of your home or loan.

• where you nominate to fill:

  • $500 will be deposited into the nominated bank account belonging to the primary applicant or primary client.

  • where the nominated bank account is not provided within two (2) weeks from settlement, you authorise us to forward the $500 to an acnc registered charity nominated by thegoodloan.co

  • where the account details are provided incorrectly and the money is returned to us, we will contact you to confirm the correct account details. where the correct account details are not provided within the two (2) weeks of settlement, the above clause will apply.

  • where the account details are provided incorrectly and the money is not returned to us, you will deemed to have received the offer.

• where you nominate to forward:

  • $500 will be donated to the acnc (australian charities and not-for-profits commission) charity nominated by you. 

  • you authorise us to disclose your name to the charity you nominate as the donor of the $500 forward, and further authorise us to provide details of this offer to the local charity. 

 to be eligible for the offer:

• where you settle a home:

  • new home must settle through thegoodloan.co

• where you settle a loan:

  • new loan must settle with thegoodloan.co

  • new loan amount must exceed $250,000

  • loan purpose must be one of the following: purchase, construction, bridging loan, first home buyer or refinance of a new security.

  • loan application must be submitted to lender by 5pm AEDT 14th May 2021.

terms and conditions:

these terms and conditions apply solely to the $500 fill [or] forward offer. the conditions of your application in relation to your new loan will prevail over these terms and conditions to the extent of any inconsistency. these terms and conditions represent the whole agreement between you and thegoodloan.co concerning the offer and do not otherwise apply to the services of thegoodloan.co. no other term is to be included in this agreement except where it is required to be included by any legislation of the commonwealth or any state or territory. all implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded. the offer is applicable to the security of the transaction and not the number of applicants or homeowners and therefore may be redeemed multiple times. the offer is available from friday 28 august 2020 and can be withdrawn or varied at any time by thegoodloan.co. by completing the client profile, you agree to the terms and conditions of this offer. in addition, you also authorise us to disclose your participation on our marketing platforms and campaigns, including but not limited to our website, social media and email marketing. the offer is available to the primary applicant or primary client and may not be transferred.  you should consider and seek independent advice on any taxation or financial matters related to this promotion. any advice, recommendation, information, assistance or service given by thegoodloan.co in in relation to this offer is given in good faith and is believed to be accurate, appropriate and reliable at the time it is given, but is provided without any warranty of accuracy, appropriateness or reliability.  thegoodloan.co does not accept any liability or responsibility for any loss suffered from your reliance on such advice, recommendation, information, assistance or service is consequential. any advice given in relation to this offer by thegoodloan.co is separate to and independent from advice given in relation to your loan, borrowing advice, lending products or property advice or their use or application. your full financial situation would need to be reviewed prior to acceptance of any offer or product. thegoodloan.co does not provide taxation or financial advice, and consequences may arise from this promotion.  you should seek independent advice on any taxation or financial matters. for the purposes of these terms and conditions, “The Good Loan Co”, “thegoodloan.co”, “Us”, “Our” and “We” refers to The Good Loan Co Pty Ltd ABN 73 642 733 042, and “You” and “Your” refers to the applicant under the loan organised by us, or a customer of our property advice services, which may include more than one individual or company. these terms and conditions are subject to the exclusive jurisdiction of the state of victoria, australia. where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any state or territory then such a clause shall not apply in that state or territory and shall be deemed never to have been included in these terms and conditions in that state or territory. such a clause if legal and enforceable in any other state or territory shall continue to be fully enforceable and part of this agreement in those other states and territories. the deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions. for the purposes of schedule 2 of the australian consumer law, in particular sections 51 to 53, 64 and 64a of part 3-2, division 1, subdivision a of the competition and consumer act 2010 (cth), our liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again. we reserve the right to change, modify, add or remove portions of these terms at any time, or to cancel the offer. please check these terms regularly to ensure you are aware of any changes. we will endeavour to highlight any significant or substantive changes to you where possible. if you choose to participate in the offer then we will regard that use as conclusive evidence of your agreement and acceptance that these terms. the offer is subject to our privacy policy, which is available below. for any queries regarding this offer call 0478 888 915 (aus) or contact us via email